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Commandments of Customer Service
Commandments of Customer Service
August 23, 1999
1. The Customer is the most important person in our business.
2. The Customer is not dependent on us, we are dependent on the Customer.
3. The Customer is not an interruption of our work, but the purpose for it.
4. The Customer does us an honor when calling us and we are not doing the Customer a favor by serving him or her.
5. The Customer is part of our business, not an outsider and the Customer is our guest.
6. The Customer is not a cold statistic, but flesh and blood; a human with feelings and emotions like our own.
7. The Customer is not someone to argue with or match wits with.
8. The Customer is the one who brings us his or her wants and our job is to fill them.
9. The Customer is deserving of the most courteous and attentive treatment we can provide.
10.The Customer has the right to expect an employee to present a neat, clean
appearance.
Source: Ray Kroc, founder of McDonald's fast-food chain, the original McDonald's commandments.
Who are your customers? How are you treating them?
* Be sure to check out our website www.ag.ohio-state.edu/~leaders to see what leadership resources are available on loan.
Created: 2009-01-06, Updated: 2009-01-16
