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Communicating Values
Communicating Values
May 13, 2003
Values are communicated in organizations by:
What we reward, as when those who cause the greatest difficulties receive the most attention.
What we punish, as when we punish collaboration by calling it cheating.
What we say, as when we deny responsibility for what we have not done.
What we do not say, as when we keep silent about problems or do not tell the truth.
What we do, as when we become angry at people who criticize us.
What we do not do, as when we do not raise or discuss problems with those above us.
Congruence or hypocrisy, as when our words do not match our deeds, or we act differently in public than in private (Cloke & Goldsmith, 2002, p. 115)."
Reference: Cloke, K.; & Goldsmith, J. (2002). The end of management and the rise of organizational democracy. San Francisco: Jossey-Bass.
How do your actions communicate your values?
The End of Management and The Rise of Organizational Democracy is available on loan from the Ohio State University Leadership Center. A complete listing of all the Leadership Center's resources is available on our website http://leadershipcenter.osu.edu/
Created: 2008-12-22, Updated: 2009-01-09
