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Nine Strategies for Creating Trust
Nine Strategies for Creating Trust
March 11, 2003
"The very best way to repair a broken bond of trust is to not let it be broken in the first place. If that is no longer an option, you have a long road ahead of you, winning people back to your confidence. The only way we know is to keep sloggining. Tell the truth. Keep your promises. Be reliable. Rebuild your account using regular, small deposits. It may take years of faithful, timely payments.
When you can't be perfect on any of these scores - and who can? - acknowledge it. Explain it. Ask for forgiveness. And promise to work to keep it from ever happening again.
As a prerequisite for building trust, team leaders and team members must:
1. Have clear, consistent goals.
2. Be open, fair, and willing to listen.
3. Be decisive - and how.
4. Support all other team members.
5. Take responsibility for team actions.
6. Give credit to team members.
7. Be sensitive to the needs of team members.
8. Respect the opinions of others.
9. Empower team members to act (Robbins & Finley, 2000, pp. 160-167)."
Reference: Robbins, H. & Finley, M., (2000). The new why teams don't work: what goes wrong and how to make it right. San Francisco: Berrett-Koehler Publishers.
How are you building trust?
The New Why Teams Don't Work is available on loan from the Ohio State University Leadership Center. A complete listing of all the Leadership Center's resources is available on our website http://leadershipcenter.osu.edu/
Created: 2008-12-22, Updated: 2009-01-09
