Page Title

The Leadership Secrets of Santa Claus

December 23, 2003

1. "Build a Wonderful Workshop
* Make the Mission the Main Thing
* Focus on Your People as Well as Your Purpose
* Let Values Be Your Guide

2. Choose Your Reindeer Wisely
* Hire Tough So You Can Manage Easy
* Promote the Right Ones ...For the Right Reasons
* Go for the Diversity Advantage

3. Make a List and Check It Twice
* Plan Your Work
* Work Your Plan
* Make the Most of What You Have

4. Listen to the Elves
* Open Your Ears to Participation
* Pay Attention to How You're Perceived
* Walk Awhile in THEIR Shoes

5. Get Beyond the Red Wagons
* Help Everyone Accept the Reality of Change
* Remember: The Customer is Really in Charge
* Teach "The Business" of the Business

6. Share the Mile and Cookies
* Help Them See the Difference They Make
* Do Right by Those Who Do Right
* Expand the Reinforcement of Possibilities

7. Find Out Who's Naughty and Nice
* Confront Performance Problems...Early
* Coach "The Majority in the Middle"
* Don't Forget "The Super Stars"

8. Be Good for Goodness Sake
* Set the Example
* Establish Guidelines and Accountability
* Remember That Everything Counts (Ventura, 2003, p. 78-79)."

Reference:  Ventura, S.  (2003).  The leadership secrets of Santa Claus.  Dallas: Walk the Talk Company.

What are your leadership secrets?

The Leadership Secrets of Santa Claus  is available on loan from the Ohio State University Leadership Center.  A complete listing of all the Leadership Center's resources is available on our website http://leadershipcenter.osu.edu/

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Created: 2008-12-22, Updated: 2009-01-15