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How to Control the Heat

"Raise the Temperature

1. Draw attention to the tough questions.
2. Give people more responsibility than they are comfortable with.
3. Bring conflict to the surface.
4. Protect gadflies and oddballs.

Lower the Temperature

1. Address the technical aspects of the problem.
2. Establish a structure for the problem-solving process by breaking down the problem into parts and creating time frames, decision rules, and clear role assignments.
3. Temporarily reclaim responsibility for the tough issues.
4. Employ work avoidance mechanisms.

• Slow down the process of challenging norms and expectations (Heifetz & Linsky, 2002, p. 111)."

Reference:  Heifetz, R.A. & Linsky, M.  (2002).  Leadership on the line: staying alive through the dangers of leading.  Boston: Harvard Business School Press.

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Created: 2008-04-02, Updated: 2008-11-12