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Commitment to Service

Commitment to Service

 "Gandhi said,

A customer is the most important

Visitor on our premises.

He is not dependent on us,

We are dependent on him.

He is not an interruption of our work,

He is the purpose of it.

He is not an outsider to our business,

He is a part of it.

We are not doing him a favor by

Serving him,

He is doing us a favor by giving us

An opportunity to do so (Koestenbaum, 2002, p. 125)."

How well do you treat your customers?

Reference:  Koestenbaum, P. (2002).  Leadership: the inner side of greatness: a philosophy for leaders.  San Francisco:  Jossey-Bass.

Leadership: The Inner Side of Greatness is available on loan from the Ohio State University Leadership Center.  To borrow this resource or any other resource, please go to the resource search page http://164.107.48.88/winnebago/index.asp?lib=???

 

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Created: 2008-04-03, Updated: 2009-01-09

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