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What is Trust?

·        "Trust is a choice we make.

·        Trust is a risk we take.

·        The evidence that we have trusted is that we have made no contingency plans in case we are let down.

·        Because trust involves vulnerability, strong emotions are always aroused when trust is broken, particularly when it is broken by leaders.

·        There is a necessary link between trust and responsibility or accountability.

·        Trust is fragile and, once broken, is very difficult to restore (Marshall, 2003, p. 148-150)."

What are you doing to build trust in your organization?

Reference:  Marshall, T. (2003).  Understanding leadership.  Grand Rapids, MI:  Baker Books.

Understanding Leadership is available on loan from the Ohio State University Leadership Center.  To borrow this resource or any other resource please go to the resource search page http://164.107.48.88/winnebago/index.asp?lib=???

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Created: 2008-04-03, Updated: 2009-01-09