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Leading Your Team to Greater Civility

 December 5, 2006

• "Treat everyone with the same courtesy you would extend to the president of the company.
• Use (but don't overuse) the magic words please and thank you.
• Avoid petty or mean-spirited comments about others.
• Make sure your humor is not at the expense of another.
• Be open to being wrong.
• When proven wrong, be quick to acknowledge that you were wrong.
• When appropriate, be quick to offer an apology.
• Speak to people.
• Call people by name.
• When people come to your office, treat them as guests in your home - offer them something to drink.
• When you visit the office of a report, act as if you were a guest in another person's home.
• Don't second guess the motives of others.
• Don't patronize.
• Tell the truth with compassion (Chapman, 2003, p. 81-82)."

Reference:  Chapman, K. (2003).  The leader's code: a people-sense guide to leadership.  New York: iUniverse. Inc.

The Leader's Code is available on loan from the Ohio State University Leadership Center.  To borrow this resource or any other resource, please go to the resource search page http://164.107.48.88/winnebago/index.asp?lib=???

Learn how the Ohio State University Leadership Center is strengthening tomorrow's leaders today at http://leadershipcenter.osu.edu

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Created: 2008-04-01, Updated: 2009-04-10