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Building Relationships and Trust

February 12, 2008

Trust is the expectancy of people that they can rely on your word as a leader. Trust elevates levels of commitment and sustains effort and performance without the need for management controls and close monitoring.

Trust is built through consistency and integrity in relationships. Its prime behavioral attributes are:

• Sharing appropriate information, especially about oneself;
• Willingness to be influenced;
• Avoiding the abuse of team-members' vulnerability (because of their lack of positional power or inadequate access to information, and so on);
• Being fair;
• Fulfilling promises (Taffinder, 2006, p.112).

Reference: Taffinder, P. (2006). The leadership crash course: how to create personal leadership value. 2^nd ed. Philadelphia: Kogan Page.

The Leadership Crash Course is available on loan from the Ohio State University Leadership Center. To borrow this resource or any other resource, please go to the resource search page http://164.107.48.88/winnebago/index.asp?lib=???

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Created: 2008-02-26, Updated: 2009-10-29