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Five Ways to Love Your Passengers
Five Ways to Love Your Passengers
February 10, 2009
From: Gordon, J. (2007). The energy bus. Hoboken, NJ: Wiley and Sons.
1. Make Time for Them - You can't nurture business relationships sitting at your desk, just as you can't spend quality time with your spouse if you are watching television. So the key is to come out of your office and get to know the team. Spend time with them. Meet with them individually. Get to know them as people, not numbers.
2. Listen to Them - One of the most important factors that determines a high management approval rating is whether the manager listens to employees. Your employees and customers just want to be heard, so listen to them and hear them. We're talking about really sitting down and listening with your heart and caring about what they have today. Empathy is the key.
3. Recognize Them - Honor them for who they are and what they do. Recognize them as a person as much as a business professional. Praise them when they are doing things right.
4. Serve Them - A great leader once said, the higher you get in an organization the more it is your duty to serve the people below you rather than having the people serve you. The key is to serve their growth, their future, their career, and their spirits so they enjoy work. The more you serve their growth the more they will help you grow.
5. Bring Out the Best in Them - When you love someone you want the best for them. You want them to be successful and happy. The best way any leader can demonstrate their love for their team is to help each person discover their strengths and provide an opportunity for the person to utilize them. When you create a system that provides a way for your people to shine you not only bring out the best in them but in the rest of the team and company as well (Gordon, 2007, p. 123-124).
The Energy Bus is available on loan from the Ohio State University Leadership Center. To borrow this resource or any other resource, please go to the resource search page http://164.107.48.88/winnebago/index.asp?lib=???
Created: 2009-02-10, Updated: 2009-09-05
