Like the cliché “One bad apple spoils the whole bunch,” one person with a bad attitude can have a negative impact on the entire team.  Are you working with, serving, or even living with someone who has a bad attitude?  Dealing with people that are negative or passive are some of the most challenging relationships.  Just being around someone who complains, whines, or just doesn’t say anything can cause you to feel frustrated, angry, or even helpless.

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs.  It doesn’t take much for a co-worker, manager, or customer to feel the negative effects from someone with a bad attitude.  

The good news is there is now a process for dealing with these difficult people!  Through this workshop you will learn how to:

 Recognize and describe the characteristics of a bad attitude.

Understand how negativity impacts relationships and performance.

Assess a challenging situation and determine an appropriate strategy.

Utilize a 5-step process for dealing with difficult people.

Identify the reason(s) for someone’s poor performance.

Develop potential solutions for resolving a problem.

Regain your positive attitude about the other person or situation.

Manage conflict with confidence, resulting in a positive outcome.

            

Signature Programs


       

OSU Extension embraces human diversity and is committed to ensuring that all educational programs conducted by Ohio State University Extension are available to clientele on a nondiscriminatory basis without regard to race, color, age, gender identity or expression, disability, religion, sexual orientation, national origin, or veteran status. Keith L. Smith, Associate Vice President for Agricultural Administration and Director, OSU Extension TDD No. 800-589-8292 ( Ohio only) or 614-292-6181.