Renowned business management expert Dr. Margaret Wheatley, graphically illustrates astute insights into human behavior with poignant film clips from the film, It’s A Wonderful Life. By recognizing innate positive behavior in heroes we admire -- in this case, the beloved George Bailey -- trainees will instantly internalize the fundamental ingredients of Service Leadership and help make your company even more wonderful... and successful!

The Following Fundamentals Of Service Leadership Are Discussed With Scenes From The Film:

Encourage Maximum Potential Through Trust & Caring
Leadership Is More Than A Title
Small Acts Of Kindness Make A Big Impact
Benefit From Our Natural Impulse To Help
Create A Legacy By Being Available To Others 

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OSU Extension embraces human diversity and is committed to ensuring that all educational programs conducted by Ohio State University Extension are available to clientele on a nondiscriminatory basis without regard to race, color, age, gender identity or expression, disability, religion, sexual orientation, national origin, or veteran status. Keith L. Smith, Associate Vice President for Agricultural Administration and Director, OSU Extension TDD No. 800-589-8292 ( Ohio only) or 614-292-6181.