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In Organizations We Trust: Improving Trust in Your Organization

"Trust each other again and again. When the trust level gets high enough, people transcend apparent limits, discovering new and awesome abilities for which they were previously unaware." --David Armistead

How strong is the level of trust in your organization?  Do you trust your co-workers? Do they trust you?   The level of trust has a great impact on individual and organizational effectiveness.  The ability to establish a high level of trust is vital to leadership effectiveness.  According to the authors of Building the High-Trust Organization, there are five dimensions of trust - "competence, openness/honesty, concern for employees, reliability, and identification." 

Statistics about Trust:

• Employees who trust their senior management bring back 108% value to their share holders. On the other hand, employees who do not trust their senior executives only bring 66% back to their share holders. http://www.sideroad.com/consultants/Management-Consultant-Deb-Clifford.html
• 21% of workers feel their boss is untrustworthy (CareerBuilder).
• 19% of employees "rarely" trust their managers to make the best decisions, and  as many as 57% say they only "occasionally" trust their managers, according to a recent survey by Right Management.
• Employees' confidence in the CEO's ability to do their job is the most important factor in breeding trust among the workforce. Almost as important is the CEO's ability to demonstrate a strong sense of personal integrity. This quality is the foundation of trust and grows in importance with seniority.  Leadership Trust Index 2009

Workshop participants will:

• Assess the level of trust in their organization
• Learn the importance of organizational trust
• Discuss strategies for building organizational trust

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Created: 2011-12-16, Updated: 2011-12-16