"In today's collaborative teams, it's not always the manager taking on the leadership role; sometimes it's another team member. The key is that leadership, regardless of who is doing it, is shifting more toward focusing on people than process.
- "Avoid sweeping statements. Words such as 'always' and 'never' only make people angry, and defensive.
- Focus on major responsibilities and performance standards.
- Ask recipients to identify causes of performance problems.
- Provide feedback frequently.
- Discuss behaviors or results, not the person.
- Specify what needs to be done.
- Use both positive and negative feedback.
- Coach rather than judge.
- Fit feedback to the individual (p. 126)."