The Art of Apology
"When you are a leader, most things that go wrong are not directly your fault, but they are always your responsibility. The art of apology can make the difference between lost trust and ruined reputations.
Communication
Nine Proven Leadership Principles
- "Grow leaders and difference-makers, not just followers
- Build and orchestrate synergistic, high performance teams more powerful than the sum of their parts.
- Focus your organization on strategic priorities and simplify operations to accelerate progress.
- Champion the people who purchase and use your products and services.
- Cultivate a performance-based culture of innovation that unleashes the innate desire in the people who lead to solve, create and contribute to winning.
Flex Your Communication Style
How to Communicate with Extroverts
People-Focused Leadership
"In today's collaborative teams, it's not always the manager taking on the leadership role; sometimes it's another team member. The key is that leadership, regardless of who is doing it, is shifting more toward focusing on people than process.
Guidelines for Constructive Feedback
- "Don't blame people for negative outcomes.
- Don't compare people.
- Focus on behaviors, not personal characteristics.
- Attribute good performance to internal causes.
- Recognize when a team should be praised.
- Be specific about ways to improve performance.
- Allow a controlled expression of feelings.
- Increase goal clarity.
- Challenge the recipient to do better.
Five Tips to Immediately Improve Your Communication
1. Assume people are hungry for information.
2. Abandon management-speak.
3. Do a 360 degree stroll around your messages before delivering them.
4. Watch your creative language.
5. Know when to speak in specifics and when in generalities (p. 86-88).
What are some tips you use to improve communication?
What is the best communication advice you have ever received?
From: Geisler, J. (2012). Work happy: what great bosses know. New York: Center Street.
Manage Yourself...Lead Others
Want to be a better leader? Here's what it takes:
Maintain a Positive Attitude
Solution oriented. Action oriented. People oriented. Your enthusiasm begets success.
Embrace Change.
Change is certain. Followers tend to resist change. It is the mark of a leader to embrace change and take advantage of the opportunity it presents.
Deploy Courage.
