"When you are a leader, most things that go wrong are not directly your fault, but they are always your responsibility. The art of apology can make the difference between lost trust and ruined reputations.
- "Grow leaders and difference-makers, not just followers
- Build and orchestrate synergistic, high performance teams more powerful than the sum of their parts.
- Focus your organization on strategic priorities and simplify operations to accelerate progress.
- Champion the people who purchase and use your products and services.
- Cultivate a performance-based culture of innovation that unleashes the innate desire in the people who lead to solve, create and contribute to winning.
How to Communicate with Extroverts
- "Don't blame people for negative outcomes.
- Don't compare people.
- Focus on behaviors, not personal characteristics.
- Attribute good performance to internal causes.
- Recognize when a team should be praised.
- Be specific about ways to improve performance.
- Allow a controlled expression of feelings.
- Increase goal clarity.
- Challenge the recipient to do better.
1. Assume people are hungry for information.
2. Abandon management-speak.
3. Do a 360 degree stroll around your messages before delivering them.
4. Watch your creative language.
5. Know when to speak in specifics and when in generalities (p. 86-88).
What are some tips you use to improve communication?
What is the best communication advice you have ever received?
From: Geisler, J. (2012). Work happy: what great bosses know. New York: Center Street.
Want to be a better leader? Here's what it takes:
Maintain a Positive Attitude
Solution oriented. Action oriented. People oriented. Your enthusiasm begets success.
Change is certain. Followers tend to resist change. It is the mark of a leader to embrace change and take advantage of the opportunity it presents.