employees
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"Avoid sweeping statements. Words such as 'always' and 'never' only make people angry, and defensive.
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Focus on major responsibilities and performance standards.
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Ask recipients to identify causes of performance problems.
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Provide feedback frequently.
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Discuss behaviors or results, not the person.
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Specify what needs to be done.
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Use both positive and negative feedback.
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Coach rather than judge.
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Fit feedback to the individual (p. 126)."
