- "Credibility: the power derived from your professional standing and expertise.
- Have a clear vision for the future
- Set direction
- Inspire others to follow them
- Enable greatness in others
"Leaders of organizations must be willing to create team-friendly environments for teams to function effectively. This means that they must do the following:
"Being persistent means that when things get in the way, as they will, you will find a way of overcoming them. If people knock you down, as they will, you are able to pick yourself up, dust yourself off and return to your path. It also means that when doubts creep into your mind, as they will, you are able to listen to their message without being distracted from your purpose.
- "Avoid sweeping statements. Words such as 'always' and 'never' only make people angry, and defensive.
- Focus on major responsibilities and performance standards.
- Ask recipients to identify causes of performance problems.
- Provide feedback frequently.
- Discuss behaviors or results, not the person.
- Specify what needs to be done.
- Use both positive and negative feedback.
- Coach rather than judge.
- Fit feedback to the individual (p. 126)."
"As a leader, you will likely be required to compromise on some issues. You will have to take a stand or have a position about various subjects. You should have a clear understanding of those things on which you are unwilling to compromise. That is a natural part of leadership. And it is your job as a leader to build the best culture you can - one that is productive, collaborative, flexible, and fair, and delivers results that matter.