From: Ellis, C.D. (2013). What it takes: seven secrets of success from the world's greatest professional firms. San Francisco: Wiley.
From: Dyer, W., Dyer, J.H., and Dyer, W.G. (2013). Team building: proven strategies for improving team performance. San Francisco: Jossey-Bass.
- "Don't blame people for negative outcomes.
- Don't compare people.
- Focus on behaviors, not personal characteristics.
- Attribute good performance to internal causes.
- Recognize when a team should be praised.
- Be specific about ways to improve performance.
- Allow a controlled expression of feelings.
- Increase goal clarity.
- Challenge the recipient to do better.
"You may have heard the saying 'Whom you know is more important than what you know.' One thing is for sure: leadership is a relationship business. Both the quality and quantity of relationship are important aspects of your leadership story.
- Identify past successes that paved the way to your current position.
- Think about challenges you faced along the way to those successes.
- List the specific skills and talents that allowed you to overcome past challenges.
- Think about the resources you tapped into to learn about and get better at things you needed to succeed.
"Managers and leaders are central to employees' experience of work and their experience within the organization. Leaders are always part of a broader organizational culture and the overall culture will outlast any individual leader's efforts. Over time, leaders will shape the culture, but this takes years and affecting this type of change is more similar to steering a tanker - slow and deliberate.
"Not one of us is free of it. We all have moments when we question our ability to succeed and our ability to make good decisions. Why? Because we can't know the future. Winners feel doubt just as often as anybody else. They understand you have to earn success. They know you can't be haphazard if you want to make progress toward your most important goals. These truths inevitably lead to questions about their ability to succeed.