- "They are on time for meetings, for planes, for phone calls.
- They make individual commitments (who is taking what actions by when) clear in meetings.
- They follow up on agreed-upon actions religiously.
- They make lists (to do, to read, mistakes, people to keep in touch with, useful resources, etc.) - and put those lists into action.
- They are aware of their mood, words, and actions in their interactions with their teams - are their actions and words having the desired effect?
"When you are a leader, most things that go wrong are not directly your fault, but they are always your responsibility. The art of apology can make the difference between lost trust and ruined reputations.
•My problems are not unique to me, so there is no reason to be embarrassed or to dwell on where I am.
•Long-term success is not the result of one defining change,. It comes from developing the habit of embracing several small, simple truths of success.
•I begin growing when I accept the truth about my situation.
•No Matter What means that regardless of what is going on around me, I will accept responsibility and take control. There is always something that can be done and something that I can do.
•I have power over where I focus...that is a choice I make.