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“Appreciation is about acknowledging a person’s inherent value. It’s not about recognizing their accomplishments; it’s about appreciating who they are as a human being. In simple terms, recognition is about what we do; appreciation is about who we are. This is important for many reasons, but mainly because even when we have success, individually and collectively, there may be failures and challenges along the way. And even if there aren’t, there may not be tangible results to recognize. If we focus solely on positive outcomes, we miss out on lots of opportunities for connection, support, and appreciation. What most of us truly yearn for at work and in life is to be appreciated for who we are, not just what we do (p. 93-94).”
From: Robbins, M. (2018). Bring your whole self to work: how vulnerability unlocks creativity, connection, and performance. Carlsbad, NM:Hay House, Inc.
“Time is a language of love. When we take time with someone, it demonstrates that they are important. One of the most valuable resources any of us has is our time. And when we take the time to invest in others, we are showing them that they matter to us. But because time is such a precious commodity, we must be judicious and intentional with it.
I am not talking about wasting time shooting the breeze. Few of us can afford that. I am talking about slowing down enough so that we become sensitive to the opportunities to invest our time wisely in our team members. A word of encouragement spoken at just the right time, when a colleague or direct report is struggling with a difficult task, can be immensely uplifting. Expressing, in the moment, appreciation for an expenditure of discretionary effort can fuel performance (p. 324-325).”
From: Ross, R. (2019). Relationomics: business powered by relationships. Grand Rapids, MI: Baker Books
“Technologies will race onward. Robotics will replace human labor, creating even more change in the future of work. Organizations will need to adapt and to create things that have never existed before. When organizations need adaptability and innovation, they also need human ingenuity – the kind of ingenuity that can be crushed by unmet grief or pain at work. In this way, compassion is at the heart of success.
Some organizations succeed because they offer high-touch services that respond to the unpredictable desires and demands of clients. These organizations require the sensitivity and responsiveness of people who can harness empathy and compassion to deliver great service. All organizations can do what they do because they can find and keep people who engage with work. Human-based capabilities require compassion.
More and more organizations strive to work together in ways that are unprecedented, where partnerships can make or break success. These forms of strategic advantage depend on people who can coordinate and collaborate for mutual benefit. People who can compassionately notice and respectfully embrace one another’s states of mind and heart propel or undermine this form of competitive advantage. Compassion is not just a nice-to-have; it is the hidden heart of strategic success (p. 70-71).”
From:Worline, M.C., & Dutton, J.E. (2017). Awakening compassion at work. Oakland, CA: Berrett-Koehler Publishers, Inc.
“There is no better way to initiate or strengthen a relationship of service than to give someone something they value. Ideally, this would be done with no intent other than to serve; it is about establishing a relationship entirely apart from a transaction. Depending on the circumstances, this could range from a sincere compliment, to sharing an idea or information or an appropriate gift.
Such kindness, without any ulterior motive or expectation, can incline people toward trust and engender a desire to reciprocate.
The power of reciprocity can be observed in our daily lives. It’s backed by scientific experimentation and evaluation. It has been validated in study after study. Robert Cialdini’s classic, Influence states: ‘The rule for reciprocation…says that we should try to repay, in kind, what another person has provided us…The rule possesses awesome strength, often producing a ‘yes’ response to a request that, except for an existing feeling of indebtedness, would surely have been refused.
Simply serving others in the small ways once known as ‘common courtesy’ can set the stage for effective persuasion (p. 249-250).”