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“Before you can inspire others to follow, you must make it clear to those you lead that you have their best interest at heart. And before you can have their best interest at heart, you have to know them deeply. You have to know their joys and dreams. You have to know their passions, strengths, and interests. You have to know their challenges and struggles. You have to be familiar with those forces outside of the work environment that impact the work experience. Do you know their families? Do you understand their backgrounds? Do you consider their hopes and aspirations for the future? The better you know them, the better you can lead them. To put it another way, you cannot lead those you do not love. And you cannot truly love people until you know them deeply and are ready to respond to them personally. When you know people deeply, you can inspire them and tap into their passions and strengths to help them find meaning and fulfillment in their work. The art of leadership is to connect each person’s unique giftedness to corporate objectives in a meaningful way (p. 86-87).”

From: Ross, R. (2019). Relationomics: business powered by relationships. Grand Rapids, MI: Baker Books.

Questions for Reflection:

  • How do you connect with others on your team?
  • What do you do to get to know someone deeply?
  • How can you use a connection that you've made in the workplace to be a better leader?
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“There’s a great cultural and technological divide between younger and older workers, but both can benefit from each other’s knowledge and skills in important ways.

What Younger Workers Can Teach Older Workers

  • New technologies that will impact internal collaboration and their profession and industry and how to use them.
  • The importance of diversity and how it can benefit the team, since younger employees are the most diverse in history.
  • How change is inevitable, why the skills of today may not be as valuable in the future, and how to learn new skills.
  • Why they shouldn’t give up on their dreams. Research shows that younger workers are more optimistic and can use that to inspire older workers.
  • The collaborative mind-set that will help older workers best interact with them, brainstorm, and come up with new ideas.


What Older Workers Can Teach Younger Ones

  • The struggles and setbacks of building a career and the importance of having years of experience.
  • The soft skills that have helped them build the relationships that have made them successful.
  • The loyalty that makes others on your team want to invest in your learning and development.
  • The regrets they might have had in their career and how to not make the same mistakes.
  • How to manage corporate politics that naturally occur in any corporation, especially larger ones.
  • The skill to handle conflicts in the workplace and the wisdom to use those conflicts to actually solve problems and form stronger relationships in the aftermath (p. 133-135).”

From: Schawbel, D. (2018). Back to human: how great leaders create connection in the age of isolation. (e-book edition). New York: Hachette Book Group.

Questions for Reflection:

  • What is something that you have learned from a younger worker?
  • What is something that you have learned from an older worker?
  • Why is it important for all generations to interact in the workplace?
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