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"Leadership is an interesting quality. This crazy world can make it seem like you've got to be bossy to be a boss. The notion of having everyone watching you is a cue to your leadership, but so is the idea that you are looking at everyone else.

Real leaders are aware of what is going on in their teams and in their families, and what they can do to make systems and organizations better. True leaders are in the category of their own because they are more concerned with helping others than making themselves look good. All too often people strive to do the right thing in order to be recognized for their accomplishments. If we are comparing ourselves to others, we are really getting distracted. We have an epidemic of insecurity in our world today. We don't know why certain people are chosen to work on certain projects or be promoted in different ways. It is something we have zero control over. If we take the energy we might have wasted trying to figure out why things happen and, instead, use it to work on ourselves and help others, we'll be too occupied with making the world better to ever worry about what he next person is doing. Looking at our life or work as a competition, breeds insecurity that focuses on winning at any cost. When we are kind, we realize we've already won (p.99-100)."

From: Bankert, A. (2020). Your hidden superpower: the kindness that makes you unbeatable at work and connects you with anyone. Nashville: Harper Collins Leadership.

"Kindness is the answer because our world is so busy and intense. Inevitably, that can lead to short tempers, burnout, increasing anger, and defensive debates. Witnessing kindness brings renewed hope in humanity in the face of jadedness. Kindness keeps us sane when the demands of juggling work and relationships put us on edge and fill us with the urge to lash out.

We can cause irreparable damage when we are unkind, which can lead to becoming numb or unsympathetic - something none of us can afford. We all have the ability to 'stop the madness' by being purposefully kind.

Kindness added to any endeavor is a magnet for positivity and a cure for the inevitable side effects of stress. Kindness is an anchor to the soul and the universal language of hope for the billions on the planet searching for meaning. Kindness is inclusive. Kindness displays unity. Kindness is beneficial for all and is mandatory for those who are seeking true success, no matter the goal. Kindness is the gateway to new relationships and opportunities. Kindness is what the world needs now more than ever (p. 23-24)."

From: Bankert, A. (2020). Your hidden superpower: the kindness that makes you unbeatable at work and connects you with anyone. Nashville: Harper Collins Leadership.

1. "Reciprocity: this is basically the old biblical principle: Do unto others as you would have them do unto you. Put into action: if you want to get something, give something. The right order is important: offer something first. Then ask for what you want.
2. Authority: we tend to follow the advice of experts. We have more trust in a doctor who is wearing a white coat and displaying diplomas on the wall. Put into action: in your area of expertise, find out what the 'white coat' is.
3. Consistency: we look up to people who are consistent in their words and behaviors. Put into action: stick to one message. Don't follow every trend. Be the consistent one, people will remember you for that.
4. Consensus: we are herd people. We do what others do. This is called 'social proof.' Put into action: if you want someone to do something, show others doing it ('People who bought this book also bought...').
5. Scarcity: we all want that which is rare and we are all afraid to lose what we have. Put into action: it might not be enough to talk about the benefits of your offer; you also need to point at what people will lose if they fail to act. This is also true if people face change: they are usually scared of what they might lose. Therefore it's good to tell them what they will lose if they fail to move.
6. Liking: this is the most universal principle: people prefer to say yes to people they like (p. 16-17)."

From: Krogerus, M., & Tschappeler, R. (2018). Translated by: Piening, J., & Jones, L. The communication book: 44 ideas for better conversations every day. New York: W. W. Norton & Company.

"Daniel Goleman discovered the five elements of empathy which are as follows,

1. Understanding others: this is the most important concept of empathy which is understanding. The ability to sense others' feelings and perspectives and taking active participation to deal with that.
2. Developing others: Developing others mean put some action on their needs and concerns and help them to develop their internal power and potential by motivating them. People who have masters in the skills of empathy will reward and praise people to build strength in them, support them in their downfall and accomplished them to develop and realize their full potential.
3. Service orientation: The main aim of service orientation is to put the needs of the customer first and find out the ways to give a satisfactory solution to bring and loyalty.
4. Leveraging diversity: leveraging diversity means the ability to create and develop the opportunity through people of a different kind by recognizing the ability and opportunity to celebrate it on the same point table. 
5. Political awareness: one of the most important elements of empathy is political awareness. You may also have thought that political skills are manipulative. But you might be wrong in that it is simply a skill of understanding and sensing the emotions of a group of people and effectively respond to them (p. 38-39)."

From: Bradberry, B. (2020).  Emotional intelligence: develop empathy and increase your emotional agility for leadership, improve your social skills to be successful at work and discover why it can matter more than iq/eq 2.0 [Kindle version].  Retrieved from amazon.com