"In the twenty-first century, the managers who create the most value are those who best empower others.
As a manager, your ultimate task is to hire, motivate and develop leaders for your enterprise. You serve your enterprise - and your customers - most effectively by empowering your team to unlock their potential, individually and in combination with others.
Empowerment occurs in big and small ways. The big ways include a culture of relentlessly pushing authority and capacity for action to the level closest to the customer. Effective delegation is not a static concept. It is dynamic, constantly evolving.
The new world of 24-7 customer service and just-in-time supply chains necessitates employee empowerment. It is simply not possible to create maximal value through a traditional, centralized management system. Empowering individuals to make decisions, on the front line, in real time, is the order of the day.
Life flowers blooming from seedlings scattered by the winds, examples of management based on empowering employees are found everywhere (p. 161-162)."
From: Strock, J. (2019). Serve to lead 2.0: 21st century leaders manual. Serve to Lead Group https://servetolead.org