Skills that Support Empathy at Work

• "Build skill in perceptive engagement, the capacity to take another person's perspective and discern what would be helpful.
• Cultivate capacity for attunement, which involves being aware of another person while simultaneously staying in touch with our own somatic senses and experiences. It heightens our sense of interconnection.
• Develop empathic listening, the capacity to tune in to feelings of concern as we hear another person's perspectives and experiences. It allows us to be present without needing to fix, solve, or intervene.
• Foster mindfulness, an awareness of changing conditions in ourselves and others on a moment-to-moment basis. It helps us to remain calm and steady in the face of suffering - our own as well as that of others.
• Empathy at work helps us to 'feel our way forward' together and motivates compassion (p. 125-126)."

From: Worline, M.C., & Dutton, J.E. (2017). Awakening compassion at work. Oakland, CA: Berrett-Koehler Publishers, Inc.