Conflict Management for Managers, Supervisors, and Team Leaders

Jan 23, 2014, 9:00am - 12:00pm
2120 Fyffe Rd. Room 105
Jody Termeer

Who should attend?
Supervisors (current & aspiring), Work Team Members, Directors/Administrators, "Front-line" Staff

Why attend?

  • Conflict is a part of our lives and is one of the biggest distracters of success and overall productivity in the workplace.
  • Leaders set the tone for others within their respective organizations or companies on dealing with conflict.
  • Leaders who increase their knowledge of conflict management have a stronger capacity to help others develop their own conflict skills and abilities.
  • Leaders will leave the workshop with specific information and tools that can be immediately utilized by themselves and others within their organizations or departments.

Description and Objectives:

Conflict is a part of our daily lives at work or at home. How we manage conflict has a direct impact on how fulfilled we feel about work, the quality of work, and the quality of work from our respective teams or units. Effectively dealing with and using conflict as a positive tool is a major component of success in current or future leadership roles.

Leaders of organizations and units also realize the impact of conflict on an organization's or team's culture. Do we have an environment that allows for differences of opinion to be openly shared? Do you or your team members have the knowledge and skills to work through conflict situations rather than allowing conflict to undermine the team's or unit's effectiveness?

This workshop will provide participants with a greater understanding of how conflict affects their work and strategies to develop one's conflict management skills. Participants will also complete the Thomas-Kilmann Conflict Mode Instrument (TKI) assessment to identify their preferred mode of conflict management and understand individual and team implications to their style.


More specifically, you'll learn:

  • How conflict is negative and how conflict can be positive in our management and leadership roles.
  • Strategies to create a culture that effectively utilizes conflict situations to strengthen the team or unit.
  • The role of and use of assertiveness and cooperativeness in conflict management.
  • Five approaches to dealing with conflict and when they should be utilized...they include - avoidance, competition, compromise, accommodation, or collaboration.
  • Your preferred approach to conflict by completing the Thomas-Kilmann Conflict Mode Instrument (TKI) during the workshop.
  • Specific strategies to deal with conflict situations and increase your capacity as an effective leader.

Jeff King, PhD., will be facilitating this workshop. He brings a wealth of experience in leadership and administrative roles for nearly 30 years. Jeff is an Associate Professor at The Ohio State University. He is the Director of the OSU Leadership Center, an Extension Specialist, and teaches undergraduate and graduate classes in the Department of Agriculture Communication, Education and Leadership.

Cost: $60 per participant and includes the TKI assessment. To register and make your payment, please go to

If you are interested in bringing the workshop to your unit or organization, contact Jeff King at or call 614-247-5034.

Please note, if you are unable to attend you may send someone else in your place. Cancellations made prior to the day of the workshop will be refunded minus a $5 cancellation fee. No refunds will be made for no-shows/cancellations the day of the workshop.

Certificates of participation are available for individuals seeking professional development hours.

If you have questions, contact the OSU Leadership Center at 614-292-3114 or e-mail Jody Termeer .