Give 'em the Pickle Customer Service online

Jun 20, 2019, 9:00am - 11:00am
Deadline: 
Cost: 
$95 ($75 for OSU employees)
Location: 
online
Contact: 
Beth Flynn
614-292-3114

We’re all in the same business, the people business.  It’s not what we make or sell that’s critical; it’s how we take care of the people who buy it.  Our job is to make customers (internal and external) happy. What’s the best way to do that?  By giving our “pickles.”  “Pickles” are those special or extra things you do to make people happy.  It may be doing something extra for a customer or sending a handwritten thank you to them.  The trick is figuring out what your customers want, then making sure they get it, that’s the “Pickle!”

Great Companies and Successful Employees Do Four Things:

  1. Service - Make serving others your number one priority.  You work in a noble profession, so be proud of what you do and where you work.
  2. Attitude - Choose your attitude.  How you think about the customer is how you will treat them.  In a way, you’re in show business, so play the part!
  3. Consistency - Customers return because they like what happened the last time.  Set high service standards and live them every day.
  4. Teamwork  - Commit to teamwork; look for ways to make each other look good.  In the end, everything you do ends up in front of the customer.

 

 You will learn to:

-Increase customer satisfaction

-Change your attitude to remain positive

-Determine an action plan to provide consistent quality service.

 

This workshop is facilitated by Beth Flynn.

 

Please note, if you are unable to attend you may send someone else in your place. Cancellations made prior to the day of the workshop will be refunded minus a $5 cancellation fee. No refunds will be made for no-shows/cancellations the day of the workshop.

Certificates of participation are available for individuals seeking professional development hours.

If you have questions, contact the OSU Leadership Center at 614-292-3114 or e-mail flynn.61@osu.edu