“What really matters for success, character, happiness and lifelong achievements is a definite set of emotional skills – your EQ — not just purely cognitive abilities that are measured by conventional IQ tests.” — Daniel Goleman What is Emotional Intelligence? It is the awareness of our emotions that drive our behavior, and how it impacts others (both positively and negatively), and then learning how to manage these emotions. Why is it important to have a high emotional intelligence?

Conflict is a part of our daily lives at work or at home. How we manage conflict has a direct impact on how fulfilled we feel about our work, the quality of work, and the quality of work from our respective teams or units. Effectively dealing with and using conflict as a positive tool is a major component of success in current or future leadership roles.

What is your change style preference? Would you be an originator? A conserver? Or would you find yourself in the pragmatist category? Which category would my team members fall? Does it matter? Yes it does...knowing our tendencies and understanding their respective implications provide us with the tools to be more effective in our change efforts.

Do you know when to coach versus mentor? Have your coaching or mentoring skills gotten rusty? Would you like to gain some new skills (or tools) that you could implement immediately? Workshop participants will: Understand the fundamental difference between coaching and mentoring Identify practical aspects of engaging in a coaching or mentoring process Explore approaches to employee motivation (through coaching/mentoring) Learn the G.R.O.W. model of coaching and other mentoring tips Brian Raison is facilitating this workshop.