"Relationship management represents the level that all people that want to lead aspire to. This is being able to become a great, brave leader that everyone is proud of. This is to be able to better influence people. It is everything that emotional intelligence culminates into and it defines how you are better able to interact with everyone else. As you are able to better process everything, you become better at understanding the nuances of relationships. You see how to influence and how to lead. To be strong in this competency is to be able to really roll with the ways in which you live.
- "Know that getting better starts on the inside. It's not 'them,' it's you.
- Ask for feedback (and really listen).
- Don't shoot the messenger. Have a 'beginners' mind-set.
- Keep an accountability journal.
- Seize every opportunity to develop yourself.
- Hire people that are smarter than you.
- Get a mentor, be a mentor (or do both).
- Don't be afraid to change your mind.
- There is no finish line in learning (p. 47-50)."
"Leadership is an interesting quality. This crazy world can make it seem like you've got to be bossy to be a boss. The notion of having everyone watching you is a cue to your leadership, but so is the idea that you are looking at everyone else.
- "Leading for compassion involves becoming a high-level compassion architect.
- Leading for compassion often entails using communication channels to reach a broad audience and reinforce a culture of shared humanity.
- Leading for compassion can entail transformation and change of all elements of the organization's social architecture.
- Leading for compassion involves legitimizing suffering and compassion in the organization and drawing attention to the beauty of compassion in human communities.
"Kindness is the answer because our world is so busy and intense. Inevitably, that can lead to short tempers, burnout, increasing anger, and defensive debates. Witnessing kindness brings renewed hope in humanity in the face of jadedness. Kindness keeps us sane when the demands of juggling work and relationships put us on edge and fill us with the urge to lash out.
We can cause irreparable damage when we are unkind, which can lead to becoming numb or unsympathetic - something none of us can afford. We all have the ability to 'stop the madness' by being purposefully kind.
"In the world of mountain climbing, there's such a thing as a false summit. As you climb toward the summit, from a distance it appears to be the pinnacle of the mountain, your ultimate goal. But as you approach it, you finally see that it is in fact a smaller peak, not the true summit you were aiming for at all. Your hopes dashed, you may despair and even lack the will and desire to continue!
- "Reciprocity: this is basically the old biblical principle: Do unto others as you would have them do unto you. Put into action: if you want to get something, give something. The right order is important: offer something first. Then ask for what you want.
- Authority: we tend to follow the advice of experts. We have more trust in a doctor who is wearing a white coat and displaying diplomas on the wall. Put into action: in your area of expertise, find out what the 'white coat' is.
"Change is an essential and inevitable part of work and life, one that can be complicated and upsetting, fun and exciting, or a combination of all these things and more. There are, of course, all different types of changes that we experience. Some are big and some are small. Some are personal and some are professional or organizational. Some impact only us, while others impact many people. Some we choose deliberately, and others are given to us without much, if any, warning or preparation.
"Daniel Goleman discovered the five elements of empathy which are as follows,
"If you want to change your life, reduce your stress, and make your business lucrative and fun, first you're going to have to sort out -your people problems.